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FAQ

Straight answers.

The short version: brands and their labs provide the results, and LabTested makes them easy for shoppers to understand. Everything else people ask is below.

We do not test products

Testing is done by the accredited lab each brand already works with. LabTested does not run tests, operate a lab, or sell testing.

We do not verify or certify results

Results are provided by the brand, or uploaded by the lab that produced them, and are shown as reported. LabTested does not verify, certify, approve, or guarantee any product or result.

We make results readable

Our job is presentation: turning a dense lab PDF into a panel a shopper can actually understand, with the original document always one tap away.

The basics

What is LabTested?

LabTested is a widget that lives on your product pages and shows shoppers the lab results behind the product. A brand uploads the certificate of analysis its lab issued, or the lab uploads it on the brand’s behalf. We organize those results into plain language and keep them tied to the exact batch they describe.

Does LabTested test products?

No. We do not run tests, operate a lab, or sell testing services. Testing is done by the lab each brand chooses. LabTested displays what that lab reported.

Does LabTested verify or certify results?

No. Results are provided by the merchant or its lab partner and are shown as reported. LabTested does not verify, certify, approve, or guarantee any product or result. What we add is transparency: every published panel links to the source document, so anyone can read the original report themselves.

Who uploads the results?

Either the brand or the lab that produced the report. Brands can upload their COA PDFs directly, or invite their lab, and the lab delivers reports for them through its own portal.

Is this the same as the other companies called "lab tested"?

No. Several unrelated businesses use the words "lab tested" in their name. This is LabTested, Co., a software company whose only website is labtested.co. It is not affiliated with any of them, and it is not a testing laboratory or a certification body.

For shoppers

What does the LabTested widget on a product page mean?

It means the brand has published lab results for that product’s batch. Tap it to open the full panel: each tested substance, the reported value, the limit it is shown against, the test date, and a link to the original lab document.

Can I see the original lab report?

Yes. Every panel links to the source certificate of analysis and shows a content fingerprint of the exact file on record, so you can check the report yourself rather than take anyone’s word for it.

Do the results apply to every unit on the shelf?

No. Results apply only to the referenced sample, batch, and test date, which is why the panel always shows the lot number and when it was tested. They may not represent other batches of the same product.

For brands and labs

Do I need to switch labs to use LabTested?

No. LabTested is lab agnostic. Keep the lab you already trust, upload the COAs you already have, and we never add a markup on testing.

What do I upload, and what happens to it?

You upload the COA PDF your lab issued. We extract the results into structured data, you review every value against the original document, and nothing is published until you approve it.

How do I install the widget?

One embed line on your product page. It works on Shopify, WooCommerce, and custom storefronts, and updates automatically when you publish new batches.

See how it works
What does it cost?

It is free for your first products, with paid plans as your catalog grows. There is no charge for testing itself, because we do not sell testing.

I run a lab. Can I deliver reports through LabTested?

Yes. Labs get their own portal to deliver reports directly to shared clients, so the brands you work with can publish your reports without retyping a thing.

LabTested for labs

Barcodes, GTINs, and QR codes

Does LabTested manage GTINs?

Yes, in the sense that matters for packaging: LabTested keeps a claims ledger connecting each GTIN to exactly one product, validates check digits, and locks a GTIN once a code is printed or a result is published, with audited corrections after that. It does not issue GTINs; those are licensed from GS1. LabTested manages what your GTIN resolves to: the product, the batch, and its lab results.

GS1 Digital Link on LabTested
What is GS1 Digital Link?

A GS1 standard that turns a product barcode into a web address. Instead of a code that only opens one fixed page, a Digital Link URI carries the GTIN, and optionally the lot and expiration, so one scan can resolve to the right batch record. LabTested runs a Digital Link resolver, so the QR code on your label opens the exact batch and its lab results.

What happens to a printed QR code if my product changes?

It keeps working. Every generated code is recorded before download, a code marked as printed can never be edited or pointed at a different product, and archived products still resolve behind their printed codes. A shopper scanning a years-old label always lands somewhere real.

Is LabTested GS1 certified?

No, and neither is anyone else: GS1 does not currently operate a certification program for Digital Link resolvers. LabTested is built to the GS1 Digital Link URI syntax and conformance test material, including linkset content negotiation and query-string AI (17) expiration, and it never claims a certification that does not exist.

Trust and accuracy

How does LabTested handle altered documents?

Every uploaded PDF runs through automated document integrity checks, and every document on record is fingerprinted with a content hash shown in the panel. The original file stays on record and is always one tap away. The data itself remains the responsibility of the merchant and its lab.

Where do the limits shown in the panel come from?

Limits may be based on lab-provided thresholds, brand specifications, category standards, or applicable regulatory references. Each value is displayed against the selected limit so the number has context.

What happens if a result is above a limit?

Results are displayed as reported, and anything above the report limit is labeled clearly. Brands choose which batches to publish, but LabTested never edits, softens, or hides a published value, and the source document is always attached.

Still have a question?

Ask us directly, or apply and we will walk through your testing program with you.